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GeoPoll Blog

Interactive Voice Response (IVR) for Research

Posted by Njeri Wangari on April 11, 2018

  Interactive Voice Response (IVR) is a computer based technology that enables computer systems to detect voice and touch tones using landlines or mobile phones. IVR technology has come to re-define customer service due to its ability to provide fast, easy and cost effective feedback from customers to service providers and those interested in monitoring customer satisfaction.  The IVR auto-responder is standard for most mobile telecom operators where, whenever you call the customer service numbers, you get a voice prompt asking you to dial specific numbers depending on your support query.

 

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Topics: Surveys in Africa, IVR research

  

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