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GeoPoll Blog

What is the State of Retail Banking in Africa’s Biggest Economies?

Posted by Njeri Wangari on September 22, 2017

Equity Bank, GT Bank and Capitec are among the most preferred banks in Kenya, Nigeria and South Africa according to a recent GeoPoll Straw Poll. In an August 2017 survey conducted among 2,825 unique survey respondents in the three countries on customer satisfaction in retail banking, the level of customer service is the single biggest reason why bank account holders prefer one bank over another.

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Topics: Retail banking in Africa, Customer Satisfaction in Banking,, African Banking

  

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